Troubleshooting

Common problems and how to fix them. Still stuck? Email support@treehost.online with your server's name and what you see in the console.

Joining in Minecraft#

"Can't connect to server" / "Connection timed out"

• Is the server Running? Start it and wait until the status says Running.
• Copy the address again from the top of the server page, including the port (the number after :).
• Make sure you're on Minecraft Java Edition and the same version as the server (or use a server version your game supports).

"You are not white-listed on this server" Set your Minecraft name in Account, then click Whitelist me on the Console tab. Or turn the whitelist off in Settings → Game settings.

"Failed to verify username" / "Invalid session" The server checks real Minecraft accounts. Restart your Minecraft launcher and sign in again.

"Outdated client" / "Outdated server" Your game and the server are on different versions. Change the server version in Settings → Server software, or pick the matching version in the Minecraft launcher's Installations.

Your server#

It stops with "ran out of memory" The server needed more memory than your plan has. Remove heavy plugins or mods, lower view distance in Settings, or move to a bigger plan.

It crashes when it starts Read the red lines in the console: they usually name the plugin or mod at fault. Disable that plugin on the Plugins tab, or check it supports your server's version. Turn on Settings → Restart after a crash to recover from occasional crashes.

"Can't start: the payment for this server failed" Open 💳 Billing → Payment method & invoices and update your card. The server can start as soon as the payment goes through.

"Can't start: the server uses more disk than its plan" Delete old worlds, logs (logs/ folder) or files in the Files tab, or remove old backups.

The world loads slowly / the server lags Lower view distance and simulation distance in Settings. Pre-generate the world with the Chunky plugin (Plugins → Browse). Check the TPS button in the console: 20 is perfect.

A plugin doesn't load Check the console for its error. Most plugins need Paper or Purpur (not Vanilla or Fabric), and the right Minecraft version. Plugins from 🔎 Browse plugins are already filtered for your server.

Account and billing#

I forgot my password Click Forgot your password? on the sign-in page and follow the email. No email? Check spam, then email support@treehost.online.

I paid but my plan isn't active It usually takes a few seconds. Refresh the page. If it still says nothing after a few minutes, contact support with the email on your receipt.

How do I cancel? 💳 Billing → Payment method & invoices → Cancel. See Billing.